Furnace replacement and repair in Ottawa
Furnace acting up or nearing the end? Our certified technicians find the real problem, quote it upfront, and give you a straight answer on whether to repair or replace.
Should you keep or replace your furnace?
Many Ottawa homes heat with a natural gas furnace, and our winters push it hard. When your furnace starts acting up, you have two real choices.
If the furnace is in good shape and one part has failed, repair it. We will tell you when that is the honest answer, even if it means a smaller job for us.
If it is old, unsafe or costly to run, replace it with a new high-efficiency furnace that costs less to keep your home warm.
Not sure which one you need? Book a free home assessment and get a straight answer. Our technicians are in homes across Ottawa every day, from Kanata and Barrhaven to Orleans and Manotick.
Why Ottawa homeowners call TRALO™
Certified expertise
Our certified technicians work on gas furnaces of all major brands and ages. They find the real cause, then fix it properly, from a quick part swap to a full replacement.
Fast and reliable service
No heat in an Ottawa winter can't wait. Our Nepean office is close to both the 417 and the 416, so we can reach you wherever you live in Ottawa, and our technicians show up on time.
Energy efficiency built in
Repairing your furnace is not just about getting the heat back on. We fix the underlying issues that drive up your energy bill, so your system runs at peak efficiency and you spend less to stay warm.
Recognizing issues early saves time and money
Ottawa winters are hard on furnaces. Call us if you notice any of these. Catching them early prevents costly breakdowns.
What to expect, from first call to final check
1. Free home assessment
Call (613) 800-9362 or book online. A technician checks your furnace, venting, ducts and thermostat to find the root cause, not just the symptom.
2. Detailed diagnosis
We pinpoint the exact fault and explain it in plain words. No guesswork, no swapping parts until something works.
3. Written quote
Before any work starts, you get your options in writing: repair or replace, with buy, finance and rental costs shown. No surprise charges.
4. Repair or install
Certified technicians fix the problem or install your new furnace, check for safe venting and leave your basement clean.
5. Final check and follow-up
We test everything before we leave, then check in as your first heating season goes on. You always know who to call.
Common furnace problems we fix in Ottawa
No heat on a cold morning
Often a failed igniter, flame sensor or pressure switch. These are usually quick repairs. We check the whole furnace while we are there so the next cold morning goes better.
Water around the furnace
High-efficiency furnaces make water as they run. If the drain line clogs or freezes, the furnace can leak or shut itself off. We clear the line and check the pump so it stays dry all winter.
Noisy ducts or blower
Rattles, booming or whistling usually come from the blower or the ductwork. We track down where the noise starts and fix that, rather than replacing parts that are fine. Loose duct straps are a common culprit.
Repair or replace? The 10-year question
Here is the honest rule we use. If your furnace is under 10 years old and the repair is a few hundred dollars, repair it. If it is past 15 years and needs a big-ticket repair like a heat exchanger or control board, the money is usually better spent on a new high-efficiency furnace.
In between, age is only part of the story. How well it has been maintained, how often the filter gets changed, how hard it works through an Ottawa winter and the shape of the rest of the system all play a part. We look at all of it and show you the numbers for both paths. You can buy, finance through Financeit or rent, and we check for any rebate programs that apply at the time of your quote. The decision stays yours.
Ottawa furnace reviews
Ottawa furnace questions we hear every week
It depends on your home: its size, your ductwork, your venting and the features you choose, like a variable-speed blower. Every new gas furnace in Canada is high-efficiency (95% or better), so the price difference comes down to size and comfort features. We offer a free assessment and a written quote with the full price, and you can buy, finance through Financeit or rent.
Furnaces are sized in BTUs, the amount of heat they put out per hour. The right size depends on your home's heat loss, not just its square footage: insulation, windows, air leaks and how cold an Ottawa night gets. We do a proper sizing at your free assessment instead of matching your old furnace.
Yes, and it's now the standard. Since 2019, new gas furnaces in Canada must be at least 95% efficient, so 95 cents of every gas dollar heats your home. If you're replacing an old 80% furnace, you'll use noticeably less gas. A two-stage or variable-speed model adds steadier, quieter heat.
It depends on how you heat now and how old your system is. Heat pumps usually save the most when they replace oil, propane or electric heat. If you have natural gas and a newer furnace, the savings may be small. Many homes do best with both: a heat pump plus a furnace backup. Try our energy savings calculator for a rough idea.
Sometimes. If the repair is small and the furnace has been well maintained, fixing it can buy you a few more good winters. If it needs a big repair like a heat exchanger or control board, replacing it is usually the better use of your money. A cracked heat exchanger can leak carbon monoxide, so replacement is the safe choice there. We show you both numbers.
Yes, and it's one of the most common setups we install in Ottawa. Your heat pump handles most of the heating and cooling, and your gas furnace stays in place. We set a switchover point on your thermostat, so when it gets very cold outside, the furnace takes over automatically. Even though today's heat pumps are built for extreme cold, we always recommend keeping a backup like your furnace for the coldest nights.
First check the thermostat is set to heat and the fan is on Auto, not On. Then check the filter. If the air is still cold, it's often an igniter, a flame sensor or a vent pipe blocked by snow or ice. Turn it off and call us at (613) 800-9362. If you smell gas, leave the house and call Enbridge's emergency line from outside.
It depends on your budget and your plans. Buying usually costs the least over time. Renting has no big up-front cost, and the Enbridge rental needs no credit check and transfers if you sell. Financing sits in between: you own it and pay monthly. Your advisor puts all three side by side, in writing, so you can choose.
If two or more major parts of your new system fail in the first 24 months, we replace the whole system at no cost to you. Major parts include the compressor, coils, heat exchanger, reversing valve, fan and blower motors, and control board. Keep up with the recommended maintenance to stay covered. See our guarantees page for the full terms.
We serve all of Ottawa and well into Eastern Ontario, from Kanata and Orleans to Kemptville, Arnprior and Rockland. We work from our Nepean office on Bexley Place, close to the 417 and the 416. Not sure we come to you? Call (613) 800-9362 and we'll tell you right away.
One of our advisors visits your home, looks at your heating, cooling, ducts and electrical panel, and asks how the house feels through the year. Then you sit down together and go through your options in plain words. You get a written quote with the full price. The visit is free and there's no pressure to sign. Call (613) 800-9362 or book online.
Yes. You can pay outright, finance your new system and pay monthly, or rent through Enbridge or Enercare. Your advisor puts the options side by side in writing at your free assessment, so you can pick what fits your budget. There's no pressure to decide on the day.