Get comfortable with TRALO™ Heating & Cooling

Yes. Our certified technicians service and repair furnaces and air conditioners of all major brands, whoever put them in. We find the real cause, quote it upfront and tell you honestly whether a repair or a replacement makes more sense.

Yes. Every install starts with a written quote, and the price on your quote is the price you pay. Your new equipment also comes with the manufacturer's warranty, and we'll walk you through what it covers. See our guarantees page for more.

TRALO™ has two offices. Our Nepean office serves Ottawa and Eastern Ontario, and our Dartmouth office serves homes across Nova Scotia, from HRM to Truro and Windsor, the Annapolis Valley, the South Shore, Pictou County, Antigonish and Amherst. Call the office closest to you to check your address.

We install heat pumps, furnaces, air conditioners, water heaters and indoor air quality equipment, and we service and repair furnaces and air conditioners. We work across Ottawa and Eastern Ontario, and across Halifax and Nova Scotia. Every job starts with a free home assessment.

One of our advisors visits your home, looks at your heating and cooling system, ducts, basement and electrical panel, and asks about your bills and goals. Then you sit down together and go through the options that fit your home, in plain words. You get a written quote with the full price. It's free, with no pressure to decide.

Yes. TRALO™ partners with Financeit, Enbridge and Enercare, so you can pay the way that suits you. Pay outright, finance through Financeit and pay monthly, or in Ontario, rent through Enbridge or Enercare with no big up-front cost. Your advisor puts your options side by side in writing at your free assessment. See our financing options.

Yes. Ontario homeowners can qualify for up to $7,500 through the Home Renovation Savings Program, and Nova Scotia homeowners for up to $5,000 through Efficiency Nova Scotia. The new National Heat Pump Rebate may add more. Your advisor helps you find what you qualify for and handles the paperwork with you.

If two or more major parts of your new system fail in the first 24 months, we replace the whole system at no cost to you. Major parts include the compressor, coils, heat exchanger, reversing valve, fan and blower motors, and control board. Keep up with the recommended maintenance to stay covered. See our guarantees page for the full terms.

We service all major brands. For new installs, we work with brands like Lennox, Daikin, Bosch, Midea, Rheem, Rinnai and Giant, chosen for reliability and cold-climate performance. See the brands we work with, and we'll compare models with you at your free assessment.

TRALO™ Heating & Cooling, formerly Prestige Home Improvement, is a values-driven HVAC company with offices in Ottawa and Dartmouth. We install and service heating, cooling and water heating equipment, we're A+ rated with the BBB, and every new install is backed by our No Lemons Guarantee. Learn more about us.