Air conditioning repair and replacement in Ottawa
When your air conditioner quits in the middle of a humid Ottawa summer, it disrupts your comfort fast. Our certified technicians diagnose the real problem, quote it upfront, and repair it on the spot whenever parts allow.
Is your Ottawa AC worth fixing?
Many central air conditioners in Ottawa sit beside a gas furnace and only run a few months a year, so a 10-year-old unit may still have life in it, or it may be due.
If the repair is small and the unit cools well otherwise, fix it. If it's around 10 years or older and needs a major part like a compressor, replacing it is usually the better choice. We'll show you both options in writing.
Why Ottawa homeowners call TRALO™
We explain before we replace
Your technician shows you what failed and what it costs to fix. If a repair is the right call, that's what you get.
Buy, finance or rent
Pay outright, spread it out monthly, or rent with no big up-front cost. Every option is in writing.
Close to home
From our Nepean office, close to both the 417 and the 416, we serve homes across Ottawa and nearby towns.
Signs your Ottawa AC needs a look
On a humid July afternoon, small problems show up fast.
What to expect, from first call to final check
1. Free home assessment
Call (613) 800-9362 or book online. Tell us if your AC has stopped or you're planning ahead, and we book the right visit.
2. Detailed diagnosis
We check the outdoor unit, indoor coil, refrigerant, drain and thermostat, then explain what we found in plain words.
3. Written quote
Repair or replace, in writing with the full price, including buy, finance and rental options.
4. Repair or install
Our crew fixes the problem or installs the new unit, and tests it on a full cooling run.
5. Final check and follow-up
We check in after the install to make sure the house is cool and comfortable.
Common AC problems we fix in Ottawa
AC unit freezing up
Ice on the outside unit or the copper lines usually means a clogged filter or a refrigerant leak. Switch the AC off, let it thaw and change the filter. If the ice comes back, call us before it damages the compressor.
AC leaking water
Your AC drains through a small line near the furnace. When it clogs, water pools or a safety switch trips. A quick fix if caught early.
Outdoor unit clogged with cottonwood
Seed fluff and grass clippings coat the outdoor coil in early summer, so the unit works harder. A careful cleaning helps it cool properly again.
Air conditioner or heat pump?
Replacing your AC? In Ottawa, where most homes heat with gas, a heat pump can sit where your AC sits and connect to the same furnace and ducts. It cools just like an air conditioner, and it also heats in spring, fall and much of the winter, so your furnace burns less gas.
Air conditioner
The lower upfront cost and a simple swap.
Heat pump
Costs more upfront, cuts your gas use, and may qualify for Ontario rebates.
We'll price both and tell you plainly which makes sense for your home.
Ottawa air conditioning reviews
Ottawa air conditioning questions we hear every week
It depends on your home: the size of the house, your ducts, and whether you choose central air or a ductless system. That's why we offer a free assessment and give you a written quote with the full price. You can buy, finance or rent.
We serve all of Ottawa and well into Eastern Ontario, from Kanata and Orleans to Kemptville, Arnprior and Rockland. We work from our Nepean office on Bexley Place, close to the 417 and the 416. Not sure we come to you? Call (613) 800-9362 and we'll tell you right away.
Not always. Ottawa's cooling season is short, so a 10-year-old AC that cools well and only needs a small repair may have years left. If it needs a compressor, has a refrigerant leak or keeps failing, replacing it is usually smarter.
If you only want cooling and have a newer gas furnace, a central air conditioner is often fine. If you want lower heating costs as well, heat with propane or oil, or your furnace is getting older, a heat pump is usually worth the extra cost.
Heat rises, and many two-storey and split-level homes have ducts that struggle to push enough cool air upstairs. Leaky ducts, closed vents, a weak blower or an undersized unit can all add to it. Fixes range from balancing the ducts to adding a ductless unit.
Call our Ottawa office at (613) 800-9362 or book online. Tell us what the system is doing and we'll book a technician visit. Before we arrive, check the thermostat is set to cool, change a dirty filter and check the breaker for the outdoor unit. If you see ice on the lines, turn the system off and let it thaw. Our technician explains the problem and the cost before doing any work.
Usually beside the house on a pad or wall bracket, with space around it for airflow and service. In Ottawa it also needs to sit above the snow line and away from roof drip. Townhouse and condo owners should check their corporation's rules first.
If two or more major parts of your new system fail in the first 24 months, we replace the whole system at no cost to you. Major parts include the compressor, coils, heat exchanger, reversing valve, fan and blower motors, and control board. Keep up with the recommended maintenance to stay covered. See our guarantees page for the full terms.
Yes. You can pay outright, finance your new system and pay monthly, or rent through Enbridge or Enercare. Your advisor puts the options side by side in writing at your free assessment, so you can pick what fits your budget. There's no pressure to decide on the day.